Last updated: 2025

At Feelmor, we want you to shop with confidence. This Return & Refund Policy explains your rights and how returns and refunds are handled in accordance with UK consumer law.

1. Returns – Your Right to Cancel

If you are a consumer in the United Kingdom, you have the legal right to cancel your order within 14 days of receiving your items, for any reason and without giving a reason.

In addition to your statutory rights, Feelmor extends this period to 30 days, allowing you to return eligible items within 30 days of delivery.

2. Return Conditions

To be eligible for a return:

• The item must be unused, unworn, and in the same condition as received
• The item must be returned in its original packaging
• Proof of purchase (order number or receipt) must be provided

We reserve the right to refuse returns that do not meet these conditions.

3. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, unless the item is faulty, damaged, or incorrect
• We recommend using a tracked shipping service for your return

If your return is due to a fault or error on our part, we will cover the return shipping cost.

4. How to Start a Return

To request a return, please contact us before sending any item back:

📧 Email: contact@feelmor.com
📞 Phone: +44 7877 425142

Please include:

• Your order number
• The item(s) you wish to return
• The reason for the return (optional)

We will provide return instructions once your request is approved.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method
• Refunds are processed within 14 days of receiving the returned item

Original shipping costs (if any) are non-refundable unless required by law.

6. Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or not as described, please contact us within 14 days of delivery.

In these cases:

• You are entitled to a full refund or replacement
• We will cover any reasonable return shipping costs

Your statutory rights under the Consumer Rights Act 2015 remain unaffected.

7. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return once opened or used, unless they are faulty. Any such exclusions will be clearly stated on the product page where applicable.

8. Late or Missing Refunds

If you have not received your refund within the stated timeframe:

• Check with your bank or payment provider first
• Then contact us at contact@feelmor.com

9. Contact Us

If you have any questions about returns or refunds, please contact us:

📧 Email: contact@feelmor.com
📞 Phone: +44 7877 425142
🕘 Support hours: Monday to Friday, 9:00 AM – 6:00 PM (UK time)